Help Desk Software
Gorgias review
Ecommerce-focused helpdesk that bills by ticket volume rather than by agent, with Shopify-centered customer context.
Gorgias at a glance
- Category
- Help Desk Software
- Starting price
- $10/month (Starter, 50 tickets, monthly only)
- Pricing model
- per ticket volume (not per agent)
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- Annual plans billed upfront for 12 months; monthly available except Starter
- G2 rating
- No G2 rating found
- Founded
- 2015
- Headquarters
- San Francisco, US (founded in Paris)
- Employees
- 250-500 (estimates range 250 to 476)
- Funding or owner
- Series C $104M (Aug 2022) plus $29M Series C-2 from existing investors
- Integrations
- Shopify
Who Gorgias is for
Choose Gorgias if
- Shopify-style online stores that want unlimited agents on a ticket-based price.
- Small stores starting from 50 tickets a month.
Look elsewhere if
- Non-ecommerce support teams.
- High-volume stores worried about overage fees of $0.36 to $0.40 per ticket.
Gorgias pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $10 | per month | 50 tickets, monthly billing only, overage $0.40 |
| Basic | $50 annual / $60 monthly | per month | 300 tickets |
| Pro | $300 annual / $360 monthly | per month | 2,000 tickets, overage $0.36 |
| Advanced | $750 annual / $900 monthly | per month | 5,000 tickets |
| Enterprise | Custom | quote | Over 5,000 conversations a month |
AI Agent: $0.90 per automated interaction on annual, $1.00 monthly, $1.50 beyond plan allowance; each AI interaction also counts as a ticket. 7-day free trial, no payment info. Page also showed conflicting monthly numbers in its product data (Basic $77, Pro $471, Advanced $1,227), confirm before relying.
What Gorgias really costs
- Billing
- Monthly and annual (Starter monthly only)
- Annual discount
- About 17% vs monthly (derived from list prices for Basic, Pro, Advanced)
- 20 users per year
- Not seat-based. 20 agents on Pro annual: $300 x 12 = $3,600 per year for 2,000 tickets a month.
- Add-ons
- AI Agent $0.90 to $1.00 per automated interaction; Voice and SMS usage billed by volume (rates not listed); Overage tickets $0.36 to $0.40.
- Renewal terms
- Annual plans billed upfront for 12 months; auto-renewal terms not verified.
Gorgias features by buying criteria
| Criterion | What we found |
|---|---|
| Channel coverage | Email, chat, voice and SMS (Voice and SMS as add-ons billed by usage) |
| AI agents and assistance | AI Agent priced per automated interaction. |
| Pricing model | Ticket-volume tiers, unlimited agents per page claim of 'never per agent'. |
| Target company size | Ecommerce merchants, small to enterprise. |
What reviewers say about Gorgias
Praised for
- Responsive support team (Shopify app reviews)
- Live chat and store context in one place.
Common complaints
- Mixed Shopify app rating (4.2 of 624) suggests uneven satisfaction.
- Ticket overages raise cost.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Gorgias reviews leave out
- Pricing is by ticket count, so agent count does not change the price.
- AI interactions also count as tickets, so automated volume can push you into overage.
- Starter is monthly only; 17% saving on annual for Basic to Advanced is derived from list prices.
- SSO is supported for Google and Microsoft 365 accounts; plan not stated on the pricing page.
- Shopify App Store rating 4.2 from 624 reviews.
Gorgias alternatives
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
FrontTeams that work out of shared email addresses and need internal comments and assignment.$25 per seat/month billed annually (Starter, up to 10 seats)
HubSpot Service HubCompanies already on HubSpot CRM wanting tickets tied to contact records.Free for up to 2 users; Starter $7 per seat/month annual
HelpDeskSmall support teams that want flat per-user pricing with no per-ticket fees.$19 per user/month billed yearly ($25 monthly)
Sources
Every fact on this page comes from Gorgias's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.