CRM Software
Microsoft Dynamics 365 Sales review
Microsoft's CRM sold per user in Professional, Enterprise and Premium tiers, tied to Dataverse, Teams and Copilot.
Microsoft Dynamics 365 Sales at a glance
- Category
- CRM Software
- Starting price
- $65/user/month paid yearly (Sales Professional)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- annual
- G2 rating
- 3.8 (1,622 reviews)
- Headquarters
- Redmond, US
- Funding or owner
- Part of Microsoft (public)
- Integrations
- Microsoft Teams, Outlook, LinkedIn Sales Navigator, ZoomInfo, Power BI
Who Microsoft Dynamics 365 Sales is for
Choose Microsoft Dynamics 365 Sales if
- Organizations already standardized on Microsoft 365, Teams and Power Platform.
- Enterprises wanting AI agents (qualification, opportunity) inside the CRM.
Look elsewhere if
- Small teams that need quick, light setup (G2 reviewers cite long customization time)
- Buyers who dislike annual-only commitments.
Microsoft Dynamics 365 Sales pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Sales Professional | $65 | user/month paid yearly | Core sales force automation; subset of entities vs Enterprise |
| Sales Enterprise | $105 | user/month paid yearly | Contextual insights, AI, advanced customization, Copilot |
| Sales Premium | $150 | user/month paid yearly | Adds 1,000 Copilot Credits per user/month, Sales Insights |
| Microsoft Relationship Sales | Contact sales | user | Sales Enterprise plus LinkedIn Sales Navigator; 10-seat minimum |
30-day trial per Microsoft Learn. Copilot Studio agents need an Azure subscription; pre-purchase credits save up to 20%.
What Microsoft Dynamics 365 Sales really costs
- Per seat per month
- $65 (Sales Professional, paid yearly)
- Billing
- Annual only.
- Minimum seats
- 10 seats minimum on Relationship Sales only.
- 20 users per year
- Professional: 20 x $65 x 12 = $15,600/year (Enterprise: $25,200/year)
- Add-ons
- Copilot Credits (pre-purchase or pay-as-you-go, billed via Azure); LinkedIn Sales Navigator (inside Relationship Sales)
Cheaper per seat than Microsoft Dynamics 365 Sales
Zoho CRM$23 (Professional, annual) or $14 (Standard, annual)
Pipedrive$39 (Growth, annual)
Freshsales$39 (Pro, billed annually)
Microsoft Dynamics 365 Sales features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Lead-to-cash sales process, forecasting and quota tracking in Enterprise. |
| Email and calendar integration | Outlook app and enhanced email; Teams integration. |
| Sales automation | Sequences, sales accelerator, Sales Qualification and Opportunity agents. |
| Reporting and forecasting | Power BI embedded dashboards; predictive forecasting in Premium. |
| Mobile app | IOS and Android Sales mobile app. |
| Integrations and marketplace | LinkedIn Sales Navigator, Teams, ZoomInfo, softphone, Power Platform. |
| Pricing model and free tier | Per user, paid yearly, three tiers plus Relationship Sales. |
| Target company size | Mid-size to enterprise. |
What reviewers say about Microsoft Dynamics 365 Sales
Praised for
- Tight fit with the Microsoft stack.
Common complaints
- Time-consuming setup and customization.
- Cluttered interface and slow performance.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Microsoft Dynamics 365 Sales reviews leave out
- Runs on Microsoft Dataverse and Power Apps model-driven design.
- Sales Professional uses a subset of the entities in Sales Enterprise.
- Relationship Sales (with LinkedIn Sales Navigator) requires 10 seats minimum.
- Copilot agents are billed via Copilot Credits and need an Azure subscription.
- Sales Enterprise gets Premium-style features only at limited monthly capacity.
Microsoft Dynamics 365 Sales alternatives
Salesforce Sales CloudMid-size and large sales orgs that need deep customization, forecasting and a huge app ecosystem.$25/user/month (Starter Suite)
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month- Zoho CRMSmall businesses that want a free start and cheap per-user editions.Free for up to 3 users; Standard $14/user/month billed annually
- PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
- FreshsalesSmall to mid-size teams wanting a cheap entry tier.$9/user/month billed annually (Growth)
CloseInside-sales and SDR teams that call and email at volume.$9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
Sources
Every fact on this page comes from Microsoft Dynamics 365 Sales's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.