Help Desk Software
Zoho Desk review
Help desk in the Zoho suite with a free 3-user edition, four paid tiers and bring-your-own-key generative AI.
Zoho Desk at a glance
- Category
- Help Desk Software
- Starting price
- Free edition (3 users); paid from INR 420 per user/month billed annually (price shown in INR on the vendor site; no USD price confirmed)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- Yes
- Contract
- annual or monthly
- G2 rating
- 4.4 (7,830 reviews)
Who Zoho Desk is for
Choose Zoho Desk if
- Small teams that want a free 3-agent start.
- Zoho CRM or Zoho One customers.
Look elsewhere if
- Buyers needing SSO or audit-log details from public docs (not published on pricing page)
Zoho Desk pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | INR 0 | 3 users | Basic email ticketing |
| Express | INR 420 | per user/month, annual | |
| Standard | INR 800 | per user/month, annual | |
| Professional | INR 1,400 | per user/month, annual | Zia AI included |
| Enterprise | INR 2,400 | per user/month, annual | 50 free light users |
Annual saves up to 34%; 15-day trial on paid plans with no card. USD list prices are not verified: the vendor pricing page serves INR. Prices kept in INR, not converted.
What Zoho Desk really costs
- Per seat per month
- INR 420 (Express, annual); USD not verified.
- Billing
- Monthly and annual.
- Annual discount
- Up to 34% vs monthly (vendor statement)
- 20 users per year
- Express: 20 x INR 420 x 12 = INR 100,800 per year (USD not verified)
- Add-ons
- Light agents INR 345/month; Paid support plans; Zoho Service Plus (separate suite)
Zoho Desk features by buying criteria
| Criterion | What we found |
|---|---|
| AI agents and assistance | Zia AI from Professional; Express supports AI agents with your own LLM key or Zoho LLM (30M free tokens per month) |
| Pricing model | Per user per month; light agents INR 345 on Professional and Enterprise. |
| Target company size | Free edition to Enterprise tier. |
What most Zoho Desk reviews leave out
- Free edition covers 3 user licenses with email ticketing only.
- Light agents cost INR 345 per month on Professional and Enterprise; Enterprise includes 50.
- Trial reverts to Free edition after 15 days, not suspension.
- Annual-versus-monthly gap is up to 34%.
- Paid support plans are sold separately from the licences.
Zoho Desk alternatives
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
FreshserviceIT teams that need a help desk and CMDB first and license tracking second.$19 per agent per month, billed annually
FrontTeams that work out of shared email addresses and need internal comments and assignment.$25 per seat/month billed annually (Starter, up to 10 seats)
GorgiasShopify-style online stores that want unlimited agents on a ticket-based price.$10/month (Starter, 50 tickets, monthly only)
Sources
Every fact on this page comes from Zoho Desk's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.