AI Meeting Assistants
Gong review
Revenue intelligence platform that records and analyzes sales calls; priced per user plus a platform fee via quote only.
Gong at a glance
- Category
- AI Meeting Assistants
- Starting price
- Contact sales
- Pricing model
- per user plus platform fee
- Public pricing
- No
- Free plan
- No
- Free trial
- No
- Contract
- annual, often multi-year per third parties
- G2 rating
- 4.8 (6,455 reviews)
- Founded
- 2015
- Headquarters
- San Francisco, US (engineering in Israel); sources disagree
- Funding or owner
- Series E $250M at $7.25B valuation (2021); about $584M total
- Security
- SOC 2 Type 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, PCI DSS (SAQ-D), CSA STAR, EU-U.S. Data Privacy Framework
Who Gong is for
Choose Gong if
- Sales orgs with budget for a CRM-connected revenue platform.
- Teams that need conversation analytics, forecasting and coaching together.
Look elsewhere if
- Small teams or general-purpose meeting notes (annual contracts and platform fee)
- Buyers who need public pricing.
Gong pricing
Gong does not publish a price list; pricing is quoted on request.
Vendor page says licenses are per user plus a platform fee by user count. Third-party blogs (competitor-run: Claap, Sybill, Coworker, marketbetter) estimate $1,300 to $1,920 per user per year for Foundation and a $5,000 to $50,000 platform fee; these estimates conflict and are not confirmed by the vendor (as of 2026-10-24).
What Gong really costs
- Billing
- Quote.
- Add-ons
- Platform fee (amount not published); One-time onboarding (third parties cite $7,500 to $65,000, unverified); Engage, Forecast, Enable as separate products.
- Renewal terms
- Third-party blogs cite multi-year terms and 5 to 15% renewal increases; not verified from Gong.
- Recent price change
- Third-party claim: platform fee raised to up to $50,000 in March 2025 (unverified)
Gong features by buying criteria
| Criterion | What we found |
|---|---|
| Pricing model | Quote only: per-user licence plus platform fee. |
| Target company size | Mid-market and enterprise sales teams. |
| Transcription accuracy and languages | Multilingual capabilities claimed, languages not specified on homepage. |
| Meeting platform support | Not stated on homepage. |
| Summaries and action items | Call summaries, deal and forecast intelligence; Engage, Forecast, Enable, Agents products. |
| CRM and workflow integrations | Not verified (Salesforce and HubSpot are not listed on the vendor homepage) |
| Privacy and security | SOC 2 Type 2, ISO 27001/27017/27018/27701/42001, PCI DSS SAQ-D, CSA STAR, EU-US DPF; data never used to train generative models. |
What reviewers say about Gong
Praised for
- Strong conversation intelligence and call analysis.
- Highly rated by sales users.
Common complaints
- Not verified; third parties cite high cost and platform fees.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Gong reviews leave out
- Platform fee is separate from per-user licence, so small teams pay a high effective per-seat price.
- Default retention is up to 3 years or contract term; data deleted 30 days after termination.
- Gong states it is not a HIPAA covered entity but maps HIPAA controls into SOC 2.
- Homepage claims 5,000+ customers.
Gong alternatives
FathomIndividuals and small teams wanting unlimited free recording.Free; Team $15/user/month annual
AvomaSales and customer success teams wanting meeting notes plus coaching.$19/user/month billed annually (Startup)
Fireflies.aiTeams wanting broad integrations and a free tier.Free; Pro $10/user/month billed annually (third-party reported)
Otter.aiIndividuals and small teams wanting a free or low-cost transcription tool.Free (Basic); Pro $8.33/user/month billed annually
FellowTeams that want agendas, notes and follow-ups in one tool.$7 per user/month billed annually (Team)
CirclebackTeams wanting transparent public pricing through the Enterprise tier.$15 per user/month (Pro)
Sources
Every fact on this page comes from Gong's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.