AI Meeting Assistants
Otter.ai review
Meeting transcription and AI notes tool with a visible bot option, free tier, and per-user paid plans; SSO and SCIM are Enterprise-only with a 100-user minimum.
Otter.ai at a glance
- Category
- AI Meeting Assistants
- Starting price
- Free (Basic); Pro $8.33/user/month billed annually
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- No
- Contract
- monthly or annual
- G2 rating
- 4.4 (500 reviews)
- Founded
- 2016
- Headquarters
- Mountain View, US
- Employees
- 200-500 (sources differ)
- Funding or owner
- About $70M to $73M raised (sources differ), Series B Feb 2021
- Security
- SOC 2, HIPAA, GDPR, CCPA, TX-RAMP Level 2
Who Otter.ai is for
Choose Otter.ai if
- Individuals and small teams wanting a free or low-cost transcription tool.
- Sales teams using Otter Sales Notetaker.
Look elsewhere if
- Teams under 100 users that need SSO or SCIM.
- Teams needing botless capture.
Otter.ai pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | per user | 300 min/month, 30 min per conversation, 3 lifetime imports |
| Pro | $16.99/mo monthly or $8.33/mo annual | per user | 1,200 min/month, 90 min per conversation, 5 billed users |
| Business | $24/mo monthly or $19.99/mo annual | per user | Unlimited meeting minutes, 4 hours per conversation, up to 25 billed users |
| Enterprise | Contact sales | per user | SSO, SCIM (minimum 100-user license), HIPAA add-on, API and webhooks |
Pricing page ambiguous on imported-file limits for Business/Enterprise.
What Otter.ai really costs
- Per seat per month
- $19.99 (Business, annual)
- Billing
- Monthly and annual.
- Annual discount
- Business $19.99 annual vs $24 monthly, about 17%.
- Minimum seats
- Enterprise SSO/SCIM needs 100-user minimum; Business max 25 billed users.
- 20 users per year
- 20 x $19.99 x 12 = $4,797.60/yr on Business annual.
- Add-ons
- HIPAA compliance add-on (Enterprise, price not published)
Cheaper per seat than Otter.ai
Fireflies.ai$10 (Pro, annual, third-party reported)
Fathom$15 (Team, annual)
Read AI$15 (Pro, annual); $22.50 for Enterprise.
Circleback$15 (Pro); $35 if SSO needed.
Otter.ai features by buying criteria
| Criterion | What we found |
|---|---|
| Pricing model | Per user; free, Pro, Business, Enterprise. |
| Target company size | Individuals to teams; Enterprise for large orgs with 100-user minimum for SSO. |
| Meeting platform support | Zoom and Google Meet video replay noted on Enterprise; full platform list not verified. |
| CRM and workflow integrations | Custom CRM and dialer integrations on Enterprise; Otter Sales Notetaker. |
| Privacy and security | SOC 2 and HIPAA (2025 announcement); Trust Center badges: CCPA, GDPR, HIPAA, SOC 2, VPAT, TX-RAMP Level 2; subprocessors include Anthropic and AWS. |
What reviewers say about Otter.ai
Praised for
- Easy to start with a usable free tier.
- Wide adoption and familiar interface.
Common complaints
- Free and Pro minute caps are tight.
- Review counts and pricing details are confusing on higher tiers.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Otter.ai reviews leave out
- SSO and SCIM need Enterprise with a minimum 100-user license.
- Business plan caps at 25 billed users; Pro at 5.
- Business monthly price is $24, with 20% off for 3+ months.
- HIPAA is an Enterprise add-on.
- Trust Center lists Anthropic as a subprocessor and AWS as infrastructure.
Otter.ai alternatives
- Fireflies.aiTeams wanting broad integrations and a free tier.Free; Pro $10/user/month billed annually (third-party reported)
- FathomIndividuals and small teams wanting unlimited free recording.Free; Team $15/user/month annual
AvomaSales and customer success teams wanting meeting notes plus coaching.$19/user/month billed annually (Startup)
tl;dvTeams that want EU-hosted meeting data and a low per-seat price.$18 per seat/month billed annually (Pro)- Read AITeams that want meetings, email and messages summarized in one tool.$15 per user/month billed annually (Pro)
- CirclebackTeams wanting transparent public pricing through the Enterprise tier.$15 per user/month (Pro)
Otter.ai compared
Sources
Every fact on this page comes from Otter.ai's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.